Better Services By Design (BSBD)


As the final case study in User-Centred Healthcare Design’s (UCHD) programme of work we were keen to see how others in Health and Social Care might apply our methods to their own service improvement work. We have therefore supported two teams to use design methods to make innovative service changes. Doncaster Metropolitan Borough Council Public Health Team have designed an intervention to improve the uptake of exercise in Doncaster. The Children and Young people’s Empowerment Project (Chilypep) and Sheffield Improving Access to Psychological Therapies Service (IAPT) proposed changes to the ways in which younger people accessed IAPT services.

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